[Step by Step] How Does CX Address Modern Customer Expectations?

Future Commerce Podcast: eCommerce, DTC and Retail Strategy

• Episode: [Step by Step] How Does CX Address Modern Customer Expectations?
• Website: Future Commerce Podcast: eCommerce, DTC and Retail Strategy
• Feed URL: https://rss.simplecast.com/podcasts/2042/rss
• Duration: 00:38:25
• Published: 2020-11-19 13:00

Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now!