Cast List: Customer Loyalty in the Twitter Era

Customer Loyalty in the Twitter Era

HBR IdeaCast

Episode: Customer Loyalty in the Twitter Era
Website: HBR IdeaCast
Feed URL: http://feeds.harvardbusiness.org/harvardbusiness/ideacast
Duration: 00:13:49
Published: 2011-09-02 01:52

Fred Reichheld and Rob Markey, authors of "The Ultimate Question 2.0."

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