Cast List: Why Delighting Your Customers Is Overrated

Why Delighting Your Customers Is Overrated

HBR IdeaCast

Episode: Why Delighting Your Customers Is Overrated
Website: HBR IdeaCast
Feed URL: http://feeds.harvardbusiness.org/harvardbusiness/ideacast
Duration: 00:15:12
Published: 2010-07-23 03:47

Matthew Dixon, managing director of the Corporate Executive Board's Sales and Service Practice.

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