Lee Zuckett on the Customer Care Framework

.NET Rocks!

• Episode: Lee Zuckett on the Customer Care Framework
• Website: .NET Rocks!
• Feed URL: http://www.pwop.com/feed.aspx?show=dotnetrocks&filetype=master
• Duration: 00:48:00
• Published: 2009-03-03 05:00

Lee Zuckett from Microsoft talks about the Microsoft Customer Care Framework, which helps companies create valuable customer relationships by improving the customer experience across all interaction channels -phone, e-mail, chat, and web-bringing together disparate information from different applications into one view, without having to re-enter the same information.