Cresta: Speech ML for Calls with Zayd Enam

Software Engineering Daily

• Episode: Cresta: Speech ML for Calls with Zayd Enam
• Website: Software Engineering Daily
• Feed URL: http://softwareengineeringdaily.com/feed/podcast
• Duration: 00:54:19
• Published: 2020-06-29 11:00

At a customer service center, thousands of hours of audio are generated. This audio provides a wealth of information to transcribe and analyze. With the additional data of the most successful customer service representatives, machine learning models can be trained to identify which speech patterns are associated with a successful worker. By identifying these speaking

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