Cast List: The End of Customer Service Heroes

The End of Customer Service Heroes

HBR IdeaCast

Episode: The End of Customer Service Heroes
Website: HBR IdeaCast
Feed URL: http://feeds.harvardbusiness.org/harvardbusiness/ideacast
Duration: 00:17:42
Published: 2012-02-03 00:58

Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."

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