116: Healing Organizational Trauma with Matt Stratton

Greater Than Code

• Episode: 116: Healing Organizational Trauma with Matt Stratton
• Website: Greater Than Code
• Feed URL: https://www.greaterthancode.com/feed/podcast
• Duration: 00:51:54
• Published: 2019-02-06 06:00

In this episode, Matt Stratton discusses incident response communication, leading by example, the way we should be handling postmortems, and telling the hero’s story vs the story of the people. If you like Greater Than Code, you should check out The Transatlantic Cable Podcast from Kaspersky Lab. They look at cybersecurity issues that affect everybody, and also make sure the podcast fits into your busy day, by keeping them to 20 minutes or less. Check it out and subscribe wherever you get your podcasts. Panelists: Janelle Klein | Coraline Ada Ehmke | Jessica Kerr Special Guest: Matt Stratton: @mattstratton Matty Stratton is a HumanOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back when he drove, his license plate actually said “DevOps”. Matty has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences. He lives in San Francisco and has three awesome kids, who he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best pho in the world. Show Notes: Matty’s Talk, Fight, Flight, or Freeze -- Releasing Organizational Trauma @ REdeploy 2018 02:59 – Matt’s Superpower: Taking metaphors and ideas around self-help and turning them into allegories and analogies of how we could be better at technology The Five Love Languages of DevOps The Four Agreements of Incident Response   03:58 – What does healing organizational trauma mean? 05:50 – Incident Response Communication 16:00 – Trust, Hyperarousal, and Hypoarousal; Stuck On or Stuck Off 23:32 – Leading By Example, Not Being in a Rush to Solve Problems, Seeking to Understand, and Encouraging Safety 29:23 – Handling Postmortems: How to do them well and how to do them effectively 39:17 – The Hero’s Story vs The Story of the People; Crafting Our Narratives John Allspaw: In the Center of the Cyclone: Finding Sources of Resilience Reflections: Coraline: The metaphors of storytelling. Matty: Creating a forum of discussion around postmortems. Janelle: Thinking about Metaphors We Live By by George Lakoff and how, at the foundation of our mind is essentially a system of shapes that we see the world through, that we reason about through, that we feel emotions through, and that creates the sense of gut. Please leave us a review on iTunes! This episode was brought to you by @therubyrep of DevReps, LLC. To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode. To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps. You will also get an invitation to our Slack community this way as well.  [If you like Greater Than Code, you should check out The Transatlantic Cable Podcast from Kaspersky Lab. They look at cybersecurity issues that affect everybody and also, make sure the podcast fits into your busy day by heaping under 20 minutes or less. Check it out and subscribe wherever you get your podcast.] JANELLE:  Hi everyone and welcome to Episode 1-1-6 or 116 or however you would like to pronounce that number, like 11 and 16 squashed together in one. Today, I am happy to introduce a fun and exciting show. We're going to talk about healing organizations and all the trauma and things that happens in our software lives. I'd like to